6 Modules. One Platform.

Zero-intrusion SIP/RTP/RTCP capture via HEP, SNIFF, or SIPREC. 50K concurrent calls on a single node.

• 3 capture modes: HEP v3 / Raw SNIFF / SIPREC
• Open ASR plugin — any realtime engine can plug in
• 50,000 concurrent calls (bench-verified)
• Edge AI: VAD + SER on-premise
• PCI-DSS compliant DTMF suppression & retention
• Flexible integration methods, suitable for various network topologies

The central nervous system. Orchestrates AI, quality, WFM, CRM, and all channels in one unified pipeline.

• Central orchestration hub — all modules connect through AS
• Omnichannel core — Voice + WebChat + Email + Webhook
• LLM Router with cost optimization & BYOK
• Quality inspection engine (100+ configurable rules)
• Copilot context aggregation & action execution

System configuration, real-time monitoring, quality analytics, and data management — the operator command center.

• Setup wizard & AI model configuration
• Real-time monitoring dashboard & agent map
• Quality inspection with drill-down analytics
• Contact management & CRM integration
• WFM scheduling, SOP library & knowledge base

The agent's real-time command center. Live transcription, AI suggestions, action drafts, and SOP guidance — all in the browser.

• Live transcription & AI response suggestions
• Action Draft — AI auto-fills forms mid-call
• SOP step-by-step guide & compliance checklist
• Caller Context 360° — full customer profile
• Post-call breather & auto-summary

Outbound dialer and intelligent IVR via SIP/RTP. Handles routine calls so agents focus on complex issues.

• SIP/RTP outbound campaign dialing
• Multi-turn conversational IVR
• Intent detection & call routing
• TTS with configurable voices
• Direct PBX integration via SIP trunk

The full Copilot experience on iOS and Android. For mobile-first teams and field agents.

• Real-time transcript & suggestions
• Push notification for live calls
• Offline knowledge base access
• Biometric login & secure data
• Syncs with browser Copilot