43 Core Features.
From zero-intrusion voice capture to automated action execution. Explore the most comprehensive AI suite built for modern contact centers.
Ingestion Engine
Zero-intrusion SIP/RTP/RTCP capture via HEP, SNIFF, or SIPREC — without touching your PBX.
Non-Intrusive Engine:
Zero Interruption
IT Directors sleep soundly. CXMind acts as a passive observer, utilizing port mirroring (Bypass Sniffing) to ingest SIP/RTP packets. Absolutely no inline proxying, no routing changes, and zero single-points-of-failure to your core switch mesh.
Deep Dive: Ingestion Engine
High-performance SIP/RTP media capture and real-time AI processing. All inference runs at the edge — no cloud round-trip.
Processing Pipeline
Security & Compliance
Core AI Pipeline
From speech-to-text to automated actions — the full AI pipeline.
Automated Form Drafting:
Agentic Action Draft
When specific workflows are mentioned, the platform pre-fills ticket drafts in the background. The agent simply reviews and clicks Confirm after the call.
for actions...
From Blind Spots to
Omniscient Oversight
Stop relying on 2% random sampling that misses fatal compliance breaches. CXMind’s auto-QA engine evaluates every single conversation instantly against your custom rubrics, turning hours of manual listening into seconds of automated insight.
Rapid Integration:
Direct CRM Integration
Break data silos. By integrating third-party CRMs (like Salesforce) with internal context history, a basic customer profile is presented the moment a call connects.
Write Once,
Deliver Everywhere
Stop writing 6 different API integrations for 6 countries. Design your Marketing or Service cards once using our unified AST (Abstract Syntax Tree). When triggered, our engine automatically localizes the language and hardware-compiles the payload to perfectly match WhatsApp, LINE, SMS, or WeChat schemas on the fly.
Smart LLM Router
Not every task needs GPT-4. The router analyzes complexity, cost, and latency to pick the optimal model — saving up to 80% on AI costs while maintaining quality.
Zero After-Call Work
The moment a call ends, AS automatically generates a summary, creates tickets, updates CRM, and sends follow-up emails. Agents move to the next call immediately — zero ACW.
Turn Idle IT Assets into
AI Powerhouses
Stop paying Cloud ASR by the minute. Run it free, forever. Our distributed CPU architecture clusters your existing, legacy servers to process thousands of hours of noisy 8kHz offline recordings for automated Post-Call QA at zero marginal cost.
AI Copilot
Real-time AI assistance during every call.
Agent Intelligent Assistant:
Business Collaboration Panel
"We now offer installment plans! I can recommend a 12-month interest-free option, bringing it down to just $29/mo."
Smart Wrap-up
Caller Context 360°
The instant a call comes in, Copilot fetches the complete customer profile — CLV, subscription status, recent interactions, and churn risk. Agents never ask "Can I have your account number?" again.
Dashboard & Workforce
Live monitoring, workforce scheduling, and collaboration tools.
Global Overview:
Multi-dimensional Dashboard
Real-time Scheduling:
Manager & Agent Sync
Say goodbye to messy spreadsheets. While managers drag-and-drop mass schedules on the Admin dashboard, agents can request time off directly from their Copilot sidebar. Instantly synced, keeping both machines and humans strictly managed.
- Drag-and-drop shift assignments at scale
- 1-Click Time Off requests from the agent sidebar
- Instant sync between admin dashboard and live routing
Real-time Topic Clustering
DBSCAN semantic clustering scans all live calls every 60 seconds, auto-detecting surge events and enabling one-click response script broadcast to all agents.
Security & Compliance
AI shield, PII redaction, and data protection.
The Unbreakable
AI Shield & PCI-DSS
Protect your data and your people. The AI Shield immediately redacts sensitive credit card and PII data from transcripts and PCAP files on the fly. And when a conversation turns hostile, it automatically steps in to lock recordings and offer termination exits for agent wellbeing.
Customer: "I'd like to use my Visa card..."
ROI & Cost Optimization
Measure and maximize your return on AI investment.
Turn AI Actions into
Measurable ROI
Stop guessing if your AI investment is paying off. The CXMind ROI Engine automatically monetizes every second of After Call Work (ACW) avoided, every compliance fine averted, and every deal saved—presenting hard, irrefutable numbers to your stakeholders.
Coming Soon
Next-generation capabilities in active development.
Agent Growth
Engine
Turn raw call metrics into personalized growth plans. AI analyzes every interaction to compute a Skill Score, identifies strengths and gaps, and recommends targeted challenges — reducing agent attrition by up to 33%.
Predictive
Command Center
Omnichannel volume forecasting engine. Predicts incoming volume across Voice, Chat, and Social channels up to 4 hours ahead — turning reactive staffing into proactive orchestration.
Emotion
Awareness Engine
Protect your team from burnout. AI analyzes voice acoustics and chat behavior patterns in real-time, computes a unified Conversation Health Score across all channels, and auto-triggers wellness breaks when consecutive high-pressure interactions are detected.