Product updates, engineering deep-dives, and industry insights.
A multinational BPO managing collections and customer support across 3 countries deployed CXMind in under 30 minutes — zero PBX changes, zero downtime.
The biggest release yet — all features unlocked from day one. No feature gates, no upgrade walls. Just pure agent-seat licensing.
A deep dive into our dual-engine QI architecture: regex pattern matching + LLM semantic analysis running on every single call.
CXMind now supports RFC 7245 SIPREC protocol, enabling seamless integration with Cisco, Ribbon, and Oracle SBCs.
Real-time suggestions, Action Draft, caller context 360, and SOP guidance — all in a lightweight Chrome sidebar.
Expanding our partner ecosystem across Asia Pacific to bring self-hosted AI contact center technology to more enterprises.
Silero VAD and wav2vec2 SER running entirely on ONNX — no cloud API needed for voice activity detection and emotion recognition.
A look inside the Ingestion Engine's Go-based concurrency model — global semaphore, UDP/TCP unification, and how we prevent OOM under flood conditions.
How we eliminated synchronous ClickHouse writes from every hot path — RTP processing, ASR results, and SIP signalling — using a unified BatchWriter pipeline.
How we scaled the DashScope ASR connection pool from 100 to 10,000 concurrent connections, fixed a single-failure circuit breaker, and discovered a missing jitter buffer silently destroying transcription accuracy.